Royal Elite Limo LLC – Terms and Conditions

Royal Elite Limo LLC – Terms and Conditions

Introduction

At Royal Elite Limo LLC, we aim to deliver exceptional transportation services while maintaining fair, transparent policies. Please review these Terms and Conditions carefully before booking.

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Reservations & Booking

• Reservation Confirmation:
  • Passengers must review their reservation details upon receiving written confirmation. Without confirmation, the reservation is not guaranteed—contact us if you don’t receive it.
  • Provide accurate details (date, time, location, passenger count, contact info). Errors may disrupt service, and we’re not liable for missed communication due to incorrect info.
• Deposit:
  • A 25% non-refundable deposit is required upon booking (or as specified by vehicle type/special event).
  • For buses/coaches, a $500 deposit is required; the balance is due 14 days prior.
• Payment Terms:
  • Full payment is due 48 hours before service (or as specified). We accept major credit cards and electronic payments; cash requires prior approval.
  • All charges are in USD unless noted; international clients cover exchange fees.
• Verification:
  • Provide a copy of your credit card (front/back) and valid photo ID for verification. Cardholder presence may be required at pickup.

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Cancellation Policy

• By Vehicle Type:
  • Sedans/SUVs:
    • 24+ hours: 20% booking fee; <24 hours: 100% charge.
  • Executive Vans/Limos:
    • 48+ hours: 20% booking fee; <48 hours: 100% charge.
  • Party Buses/Minibuses:
    • 7+ days: 20% booking fee; <7 days: 100% charge.
  • Buses/Coaches:
    • 14+ days: 25% fee (max $500); <14 days: 100% charge.
• Special Events (e.g., Christmas, New Year’s, Weddings, Proms, Concerts):
  • 15+ days: 20% fee; <15 days: 100% charge.
• Special Destinations (e.g., Seattle, Whistler, Victoria, Private Tours, 4+ Hour On-Call):
  • 72+ hours: 20% fee; <72 hours: 100% charge. Victoria ferry fees are non-refundable.
• Process:
  • Cancel via phone at +1 (202) 992-4039 or email at server@royalelitelimoandblackcarservice.com. Deposits may be credited for future use within 30 days.
• No-Show:
  • Full charge applies if you don’t appear within the grace period and fail to notify us.

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Wait Time & Grace Periods

• Non-Airport Pickups: 15-minute grace period (10 minutes for residences/locations); then charged at the hourly rate in 30-minute increments.
• Commercial Airport Pickups: 45-minute grace period from flight arrival; additional time charged in 30-minute increments.
• Cruise/FBO/Chartered Arrivals: 30-minute grace period from scheduled time; then hourly rate applies.
• Post-Grace Fees: $40 late fee + hourly rate after the grace period.

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Charges & Fees

• Final Charges:
  • Estimated totals provided at booking; final bill calculated within 48 hours of service, including:
    • Extra stops
    • Wait time
    • Tolls, parking, airport/ferry fees
    • Meet & Greet services
    • Fuel surcharges (if applicable)
• Unscheduled Stops:
  • ≤5 minutes: $30 (Sedans/SUVs/Vans/Limos/MV1), $50-$80 (Buses).

  • 5 minutes: Charged at the hourly rate.

• Out-of-Pocket Expenses: Tolls, parking, etc., added to the final bill.
• Cleaning/Damage Fees:
  • Excessive mess/spills/bodily fluids: $200-$600.
  • Smoking/vaping: $250-$300 minimum.
  • Damage (e.g., upholstery, glassware): Client pays repair costs.
• Gratuity: 15-20% added unless specified otherwise.
• Special Event Surcharge: Additional fees may apply; you’ll be notified in advance.

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Service Conditions & Liability

• Delays: We’re not liable for delays due to:
  • Weather
  • Traffic
  • Accidents
  • Road closures
  • Mechanical failures
  • Other uncontrollable events (Force Majeure)
• Mechanical Issues:
  • Replacement vehicles may differ in style/type based on availability; no refunds for issues beyond our control.
• Missed Events: We’re not responsible for missed flights, appointments, or events due to delays.
• Lost Items:
  • We’re not liable for items lost, damaged, or left behind. Found items held for 30 days, then disposed of.

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Passenger Conduct & Safety

• Behavior:
  • Respect chauffeurs and passengers. Service may be refused for:
    • Intoxication (drugs/excessive alcohol)
    • Unsafe, aggressive, or abusive conduct
  • Threatening behavior results in immediate termination, full charges, and law enforcement involvement.
• Alcohol & Drugs:
  • Allowed only in party buses/limousines; prohibited elsewhere. Violations end the trip with no refunds.
  • Illegal substances/weapons forbidden; reported to authorities.
• Minors: Require a parent/guardian or signed waiver. Signer (21+ if alcohol is served) is responsible for all passengers.
• Seatbelts: Mandatory per applicable laws.
• Chauffeur Discretion: Service may end if safety is compromised; no refunds.
• Capacity: Adhere to vehicle occupancy limits.

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Special Policies

• Children: Request child safety seats in advance (specify age/weight); passengers ensure proper use.
• Pets: Allowed in pet-friendly vehicles with carriers; service animals permitted per law.
• Accessibility: Wheelchair-accessible vehicles available upon request.
• Special Equipment: Luggage trailers, ski racks, etc., must be pre-requested; fees may apply.
• Restricted Areas: We may decline unsafe/restricted locations or require cross-border documentation.
• Route Changes: Chauffeurs may adjust routes for safety/efficiency.

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Emergency Situations

• Chauffeurs follow safety protocols and may contact emergency services.
• Passengers must comply with instructions and evacuate if needed.
• Disclose medical conditions (e.g., motion sickness) that may affect the ride.

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Privacy & Security

• Data: Collected for booking only; not shared unless legally required. We protect against unauthorized access.
• Cameras: May be used in vehicles for safety.
• Fraud: Suspicious bookings reported to authorities.

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Additional Terms

• Changes:
  • Reservation changes: 24+ hours notice preferred; same-day changes subject to availability/fees.
  • Last-minute changes (<12-24 hours): Best-effort basis, fees may apply.
• Travel Estimates: Approximate and subject to change.
• Promotions: Discounts not combinable unless stated.
• Feedback: Welcomed to improve services.
• Insurance: We maintain required commercial coverage.
• Legal: We comply with all applicable transportation laws.

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Contact Us

• Phone: +1 (202) 992-4039
• Email: server@royalelitelimoandblackcarservice.com

By booking with Royal Elite Limo LLC, you agree to these Terms and Conditions and accept responsibility for your party’s actions during service.